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Engineering

Blameless Incident Postmortem

Postmortem template for production incidents. Timeline, root cause, fix, prevention. Blameless.

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Pick one. Copy to paste straight away, or download incident-postmortem.md to keep.

Step 2

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Within 48 hours of incident. Review in the team meeting. Action items get tracked, or it does not count.

Preview the skill· what gets copied
Write a blameless postmortem for this incident.

Incident: {{ONE LINE}}
Severity (1 to 4): {{S}}
Detected at: {{TIMESTAMP}}
Resolved at: {{TIMESTAMP}}
Customer impact: {{USERS / REVENUE}}
Root cause: {{ROOT}}

Format:
## Summary
1-paragraph plain English summary.

## Timeline
Timestamp · Event (UTC + IST)

## Impact
- Users affected
- Revenue or SLA impact
- External communications sent

## What went well
3 things.

## What did not go well
3 things. No names, only systems / processes.

## Root cause
Technical + procedural.

## Action items
Table: Action | Owner | Deadline | Status

## Learnings
2 to 3 lines for the team's collective memory.

Tone: factual, no blame. Process > people.

Works with: Claude · Claude Code · ChatGPT · Cursor · Any model

By Rishi Jain