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Customer Support
Refund Policy Explainer
Refund response that calms a frustrated customer. Empathy, policy, action, next step.
Step 1
Get the skill
Pick one. Copy to paste straight away, or download refund-policy-explainer.md to keep.
Step 2
Paste it into your AI
Personalize the policy line. If outside policy, explain what is and is not, with the why.
▸Preview the skill· what gets copied
Reply to this refund request.
Customer message: {{MESSAGE}}
Their order: {{ORDER ID + AMOUNT IN INR}}
Eligible for refund per policy: {{YES / NO / PARTIAL}}
Brand voice: {{VOICE}}
What you can offer: {{REFUND / CREDIT / REPLACEMENT}}
Structure:
1. Acknowledge their frustration (specific, not generic)
2. State the policy outcome in 1 line
3. The action you are taking (with timeline)
4. What they need to do, if anything
5. Sign-off + door open for future
Under 130 words. India: GST notes if relevant. No "Sorry for the inconvenience" filler.Works with: Claude · ChatGPT · Gemini · Any model
By Rishi Jain
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