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Customer Support
Voice-of-Customer Audit
Pull insights from 50+ support tickets, reviews, or DMs. Themes, fixes, marketing copy gold.
Step 1
Get the skill
Pick one. Copy to paste straight away, or download voc-audit.md to keep.
Step 2
Paste it into your AI
Run quarterly. Share with product + marketing + support together. Your best copy is buried in tickets.
▸Preview the skill· what gets copied
Run a Voice-of-Customer audit.
Source data: {{PASTE 50+ support tickets, reviews, DMs, NPS comments}}
Product / brand: {{NAME}}
Audience: {{AUDIENCE}}
Return:
1. Top 5 recurring complaints (with frequency count)
2. Top 5 recurring delights (with frequency count)
3. Exact phrases customers use (their language, not yours) — 10 quotes
4. Feature requests (ranked by mentions)
5. Hidden objections (things they almost-say but do not)
6. Word cloud of high-emotion terms (positive + negative)
7. Marketing copy gold (3 phrases to lift into ads / landing pages)
8. Top 3 fixes ranked by impact + effort
Output as a 1-pager.Works with: Claude · ChatGPT · Gemini · Any model
By Rishi Jain
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